Public support
SiteTandem Support
Get help with your SiteTandem account, connected WordPress sites, data sources, AI Connections and plugin workflows.
Contact support
Email: [email protected]
Support is currently provided on a best-effort basis during the supervised external beta. SiteTandem does not promise a fixed response time or service-level agreement.
What SiteTandem can help with
- Account access and email verification.
- Workspace access and roles.
- Connecting or reconnecting WordPress sites.
- Google Search Console, Google Analytics 4, and Bing Webmaster Tools connections.
- Property and site mappings.
- ChatGPT and AI Connections.
- Read-only reporting and Growth Intelligence.
- SiteTandem briefs and proposals.
- WordPress draft-only actions.
- Error messages and unexpected application behavior.
- Privacy or data-access requests.
Information to include in a support request
To help investigate safely, include:
- Your account email and workspace name.
- The affected SiteTandem site.
- The affected feature or provider.
- The approximate date and time.
- A safe error code, when one is shown.
- The steps that led to the issue.
- A screenshot with private information removed, where useful.
Never email passwords or credentials.
Do not send passwords, WordPress Application Passwords, OAuth tokens, API keys, client secrets, recovery codes, session cookies, or database credentials.
Current product boundaries
- Provider access is read-only.
- SiteTandem does not autonomously publish, schedule, or delete WordPress content.
- External AI integrations can prepare bounded private records and unpublished WordPress drafts only.
- Provider writes and proposal execution are unavailable to external AI clients.
Self-service links
Privacy and security requests
Read the Privacy Policy and use [email protected] for privacy, access, correction, and deletion requests. Never send secret values with a request.
Operator
SiteTandem is operated by MD Risalat Bari (Sole Proprietor), Bangladesh.